PRIVACY POLICY

Effective Date: March 3, 2020 Last Updated: April 19, 2026

Cinderella's Closet Lingerie ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information about you when you visit cinderellasclosetlingerie.com (the "Site"), schedule an appointment, purchase products, or communicate with us — including by SMS/text message.

1. Information We Collect

1.1 Information You Provide Directly

Contact information: name, email address, mailing address, phone/mobile number.
Appointment & intake information: date of birth, fitting measurements, preferences, and other details necessary to provide service.
Insurance information: insurance carrier, member ID, policy number, prescribing physician, and authorization details.
Health information: diagnosis-related information necessary for fitting medical products such as post-mastectomy bras, prostheses, and compression garments.
Payment information: billing details and transaction history (processed via secure third-party payment processors).
Communications: messages, emails, and SMS conversations you exchange with us.

1.2 Information Collected Automatically

Device and browser information, IP address, pages visited, referring URLs, and similar analytics data via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Provide, schedule, and deliver our products and services;
Verify insurance benefits and obtain prior authorizations on your behalf;
Communicate with you about appointments, orders, authorizations, and account matters (including by SMS, with your consent);
Process payments and insurance claims;
Comply with legal, regulatory, and tax obligations;
Improve our Site, products, and services;
Send promotional messages, only when you have opted in.

3. SMS / Text Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information shared with subprocessors exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you opt in to receive SMS messages from Cinderella's Closet Lingerie, we collect your mobile phone number, opt-in source, opt-in date and timestamp, and the content of messages you exchange with us.

We use your mobile information solely to:

Send appointment reminders and confirmations;
Provide updates on your insurance authorizations or order status;
Respond to your inquiries;
Send occasional promotional offers (only if you have opted in).

Information sharing is permitted only with subcontractors who directly support the delivery of these services (for example, our SMS platform provider or appointment-scheduling software). These vendors are contractually bound to use your information only to deliver services on our behalf and are prohibited from using it for their own marketing.

You may opt-out of SMS messages at any time by replying STOP. For help, reply HELP.

4. How We Share Your Information

We do not sell your personal information. We share information only as described below:

Service providers: trusted third parties who help us run our business (e.g., billing software, scheduling platforms, SMS providers, payment processors). These vendors are contractually obligated to protect your information and use it only for the services they perform for us.
Insurance carriers and healthcare partners: when necessary to verify benefits, obtain authorizations, or submit claims on your behalf.
Legal compliance: when required by law, subpoena, court order, or to protect our rights, property, or the safety of others.
Business transfers: in connection with a merger, acquisition, or sale of business assets, subject to confidentiality protections.

5. Protected Health Information (PHI)

Because we provide medical products and services, certain information we collect may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We handle PHI in accordance with HIPAA and applicable state privacy laws. A separate Notice of Privacy Practices is available upon request and at our boutique.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your information (subject to legal retention requirements);
Opt out of marketing communications, including SMS, at any time;
Disable cookies through your browser settings.

To exercise these rights, please contact us using the information in Section 11.

8. Cookies & Tracking

Our Site uses cookies and similar technologies to operate the Site, remember your preferences, and analyze traffic. You can adjust your browser settings to refuse cookies, but some Site features may not function properly as a result.

9. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through the Site or by direct notice when appropriate.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

E-mail: dana@cinderellasclosetlingerie.com
Boutique Phone: (951) 758-8827
Boutique Address: 9651 Business Center Drive, Suite B, Building 15, Rancho Cucamonga, CA 91730